Diagnostics and Repairs:
LapFix will attempt to diagnose your laptop computer and/or other computer related equipment problem, provide an estimate of applicable service fees (plus parts if required), and then provide you with a repair solution. In certain cases, however, diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.
While LapFix will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing LapFix to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that LapFix and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, date or files.
You acknowledge that the flat labor rates published on LapFix web site apply to each repair component do not include the cost of parts. You further acknowledge and agree that LapFix will provide free diagnostic testing of your laptop computer and/or other computer related equipment only if you agree to complete the recommended service at the price quoted. In the event that you should decline quoted service you agree to pay for pickup and return shipping charges. You agree to contact and discuss service options with LapFix within30 days from the date we receive your laptop.
Once you provide verbal or electronic approval of service fees you agree to make payment for these fees within 30 days of the service completion date. If you later decline service you previously approved you agree to pay 100% of labor and parts fees associated with this service.
Abandonment of Property:
If you fail to make contact with LapFix Inc. for 30 consecutive days regarding the disposition of your laptop, LapFix will consider your inaction as abandonment of property. You agree that LapFix may take ownership and/or dispose of such abandoned property and hereby release LapFix and waive any claims regarding such disposal.
Repair Turnaround Times:
The turnaround times published on the LapFix web site do not include shipping time in transit and reflect only actual time in shop. Turnaround time also depends on availability of parts. If required parts are not in stock the turnaround time will not start until parts become available
Laptop Repair Warranty:
LapFix provides a 90 day labor warranty for board level, DC jack, and LCD bulb repairs, and a 6 months labor warranty for all other repairs.
Laptop Repair warranty claims will only be authorized if the laptop displays the exact symptom and problem originally described when the repair was requested. Shipping costs for Laptop Repair warranties will be covered by LapFix.
Please call 703-379-5976 and talk to our service department to set up a laptop repair warranty claim.
LapFix's Right to Change Term of Use:
LapFix reserves the right to change The Term of use at any time by notifying visitors of the existence and location of the new or revised Term of use.