Job Type: Full-time
Location: Alexandria, VA 22304 (In person)

Job Responsibilities:

Technical Repairs & Data Recovery

• Diagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.
• Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.
• Soldering experience is a plus for motherboard repairs and component-level fixes.

Customer Interaction & Communication

• Answer phone calls and provide professional customer service, explaining repair options and processes.
• Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.
• Maintain excellent written communication skills for documenting repair details and customer interactions.

Social Media & Content Participation

• Engage in company social media activities, contributing technical insights and repair-related content.
• Help create educational or promotional content regarding repairs and data recovery processes.

Leadership & Teamwork

• Serve as the primary point of contact for technical escalations within the team.
• Assist in training junior technicians and maintaining quality control standards.

Qualifications & Requirements:

• Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.
• Expertise in data recovery from failed hard drives, SSDs, and other storage media.
• Ability to solder and perform board-level repairs is a strong advantage.
• Excellent written and verbal communication skills — clear documentation and professional customer interaction are required.
• Familiarity with social media and willingness to participate in online content creation.
• Strong troubleshooting skills and ability to work independently.
• Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently.

Preferred Qualifications:

• Prior experience in a lead technician or supervisory role.
• Industry certifications (CompTIA A+, Apple Certified Mac Technician, etc.) are a plus.
• Experience using advanced diagnostic and repair tools.

Benefits:

• Paid time off

Compensation Package:

• Hourly pay
• Overtime pay
• Holiday pay
• Bonus opportunities
• Yearly bonus

Experience:

• Computer repair: 2 years (Required)

Application Question:

• Describe a previous computer repair you worked on. What was the issue, how did you resolve it, and what did you learn from the experience?

Ability to Commute:

• Alexandria, VA 22304 (Required)